Usage Guide

1.Click the login button in the upper right corner.

2.Click "Create an account."

3.After entering your information, click "Create."

4.An email will be sent to the email address you registered. Please click the link in the email you received to complete the process.

There may be an error in the registered email address, or it may be affected by your reception settings or spam settings.

■If there is an error in the registered email address, please re-register from the beginning.

■If you are using a mobile carrier's email address, please check your reception settings.

This page is for customers who have registered an email address provided by a mobile carrier such as Docomo, au, or SoftBank, and are not receiving emails.

【Reasons for not receiving emails】・Emails may not be delivered if you have set up the following spam countermeasures:

＜Domain settings＞・Only allowing emails from specific domains.

＜PC rejection settings＞・Rejecting emails from PCs.

＜Security settings＞・Increasing the strength of spam countermeasures provided by mobile carriers.

【Solution】・Please register the following domain to your allowed senders list:

■Domain name to set: @jumbotours.co.jp

■Smartphone setup procedure: Please check with your mobile carrier.

■Cancel URL-containing email rejection settings: Please cancel your URL-containing email rejection settings.

■Notes: The registration completion email cannot be resent. Please re-register from the beginning.

1. Click the login button in the top right corner.

2. Enter your email address and password to log in.

3. Change your account details from "My Account."

You cannot reset your email address. Please create a new account.

1. Click the login button in the upper right corner.

2. Click "Create an account."

3. After entering your information, click "Create."

4. An email will be sent to the email address you registered. Please click the link in the email you received to complete the procedure.

1. Click the Login button on the top right.

2. Please enter your email address and password to log in.

3. Click "View Address" under "Account Details" from "My Account". Please delete the content.

We apologize, but we do not provide individual notifications for restock information.

Please check our announcements on this site, as well as our Facebook, Twitter, Instagram, and other social media accounts for updates.

However, please note that for some limited edition or scarce products, restock notifications may be provided only through in-store announcements or other restricted methods.

For corporate and store customers who are already doing business with us, such as restaurants, we provide information through enclosed notices with your purchase or via your registered contact methods.

Customers who are registered but no longer receiving notifications should contact the person in charge.

You can order on the product page of the item you wish to purchase.

1. Click on the desired product.

2. Click "Add to Cart."

3. Proceed with the purchase by following the payment steps.

Click the "heart icon" on your favorite product page to "add it to your favorites."
By using the "add to favorites" feature, you can directly access pages you've previously saved, saving you time and effort.

＜Please note＞
・Only one coupon can be used per purchase.
・Coupons that do not meet the usage conditions cannot be used.
*Please check each coupon screen for usage conditions.

Please use the form in the "Business Inquiries" section of the top menu to contact us.

<Important Notice> Only orders that have not yet begun the shipping preparation process can be canceled. You can check your order history to see if an order can be canceled.

1. Click the "Login" button in the upper right corner.

2. Enter your email address and password, then log in.

3. You can view your receipt from "Order History."

As soon as an order is placed, we immediately begin the shipping process, so as a general rule, changes to orders after they have been placed cannot be made.

However, depending on the operational status, it may be possible to accommodate your request by canceling the shipment and then placing a new order.

If you wish to change the delivery address,
please contact us directly at the following as soon as possible after placing your order.

Phone number: 098-867-0007
Hours of operation: Weekdays <10:00 - 17:00>
Email address: vi@jumbotours.co.jp
Address: Jumbo Tours Co., Ltd., Kumoji BK Building, 2-15-10 Kumoji, Naha City, Okinawa Prefecture 900-0015

You can choose from the following payment methods:
・Credit Card
・Convenience Store Payment
・Bank Transfer

When paying at a convenience store, a payment-specific URL will be sent to your registered email address.

The following credit card brands are accepted:
Visa
Mastercard
JCB

We do not accept cash on delivery.

You cannot change your payment method after placing an order.
If the order can be canceled from your purchase history, please consider canceling your current order and then placing a new order with your desired payment method.

Unless otherwise specified, we will ship at the following times:
We will ship within 1 business day after confirming your payment.
We will ship within 2 business days.
*However, depending on stock status and other factors, we may not be able to process your order within 2 days.
In the event of a high volume of orders that we cannot fulfill, we will contact you.
*If you specify a delivery date, we will do our best to accommodate your request,
However, due to weather conditions, we may not be able to meet your request.

Shipping Fees
・Okinawa Main Island: 800 yen
・Okinawa Remote Islands: 800 yen
・Outside Okinawa Prefecture: 1,200 yen

We only handle products with "Free Shipping".

Available in boxes of 6, 4, and 2 bottles.

Although not mandatory, wine is also a food product, and there are many situations where using it is beneficial.
Wine is a delicate beverage that is sensitive to temperature changes.
Therefore, please choose a comfortable temperature for the wine during the time it takes to arrive at your home.

We recommend using refrigerated delivery from May to October. Even outside of summer, if you are shipping to a warm region or if there is a sudden increase in temperature forecast, we recommend specifying it. Also, in the case of wine, if the outside temperature is expected to drop below 0℃, please specify it to prevent overcooling.

・Okinawa Main Island/Remote Islands: OAS Aviation
・Outside Okinawa Prefecture: Yu-Packet
*However, the shipping company may change depending on the quantity or weight.
*If you specify a delivery date, we will do our best to accommodate your request, but
we may not be able to meet your request due to weather conditions.

Yes, that is possible.
Please proceed to the "Shopping Cart" and write "If not home, leave in delivery box" in the "Notes" section.
We will indicate on the delivery slip for the courier that if you are not home, they should place your package in the delivery box.
*Please note that delivery companies generally require direct hand-off, so we may not always be able to accommodate your request depending on the delivery situation.
*You are responsible for the quality control of wine left in a delivery box after delivery. If shipping to a warm region even outside of summer, or if there is a sudden rise in temperature expected, please arrange for direct receipt.

We do not ship overseas.

Each product has a Japanese label.

The ideal conditions are a constant temperature of 10-18°C (with minimal temperature fluctuation) and a humidity of 65-80%.

● Store the wine lying down in a cellar.
● If you don't have a wine cellar, during summer, wrap the wine in newspaper and lay it down in the "vegetable crisper" of your refrigerator. (This is fine for about two weeks.)
● During other seasons, lay the wine down in a cool, dark place (e.g., entryway storage, closet, under the stairs, etc.).

Note 1) Regardless of the season, store wine at a stable temperature.
Note 2) If wine is placed in a hot area, it will deteriorate, and the liquid (wine) inside the bottle may expand due to temperature differences, causing leakage from the cork.
Note 3) Wine breathes through its cork. Be careful as strong odors, such as mothballs or other insect repellents, can transfer to the wine.
Note 4) Lightly sparkling wines with regular corks (not secured with wire) may not only deteriorate but also have the cork pop out if stored at temperatures above 30°C. Always store them in a wine cellar or refrigerator.

If you do not have a suitable storage place, we recommend drinking the wine as soon as possible after it arrives.

For wines intended for long-term storage, a longer cork is used, so it takes a little more time. Slowly open the bottle while observing the condition of the cork.
Also, never use a still wine corkscrew for sparkling wine, champagne, or screw caps.

Please choose by referring to "Shop by Category" at the top of the page.

Since wine is treated the same as food, as a general rule, we cannot accept exchanges, returns, or cancellations due to customer convenience, regardless of whether the product is unopened.

As soon as your product arrives, please check immediately to ensure that you have not received something different from what you ordered.
Please note that there may be slight differences between the images on the website and the actual product due to your viewing environment. We appreciate your understanding.
We pay close attention to the quality of our products, but in the unlikely event that a product is damaged or soiled, or if it is different from what you ordered, please keep the product in its original condition and contact us within one week of delivery.

Please note that we cannot accept consultations regarding refunds or returns after one week from delivery.
As a general rule, we cannot accept returns due to customer convenience. Please understand that wine is highly susceptible to the effects of transportation and storage.
If there is any damage during shipping, please contact us at the contact information below. We will promptly arrange for a replacement. However, please understand that we may not be able to exchange products that are out of stock. In such cases, we will issue a refund.
Due to the characteristics of wine products, minor stains or scratches on the bottle or label will not be eligible for return. We appreciate your understanding.
Who bears the cost of returns and refund methods
In the case of returns or exchanges due to our responsibility, such as damage during shipping or incorrect product delivery, we will bear the shipping costs for returns and reshipments. In addition, if a return is accepted and payment has already been received, we will refund the amount to your designated bank account via bank transfer.
Contact Information
Phone Number: 098-867-0007
Reception Hours: Weekdays <10:00 - 17:00>
Email Address: vi@jumbotours.co.jp
Return Address: BK Building Kumoji, 2-15-10 Kumoji, Naha City, Okinawa Prefecture 900-0015
Recipient: Jumbo Tours Inc.

While we take the utmost care in ensuring the quality of our products, in the unlikely event that a product is damaged or soiled, or if it differs from your order, please keep the product in its original condition and contact us within one week of delivery.
Please note that we will not be able to accept requests for refunds or returns after one week from delivery.
As a general rule, we cannot accept returns due to customer convenience. Wines are highly susceptible to damage during transportation and storage, so we ask for your understanding.
If there is any damage during shipping, please contact us at the contact information below. We will promptly arrange for a replacement. However, please note that we may not be able to replace products that are out of stock. In such cases, we will issue a refund.
Due to the nature of wine products, minor stains or scratches on the bottle or label will not be eligible for return. We ask for your understanding.
Who bears the cost of return and refund method
In the case of returns or exchanges for which we are responsible, such as damage during shipping or incorrect products being delivered, we will bear the shipping costs related to the return and re-shipment. If a return is accepted and payment has already been received, we will refund the amount to your designated bank account via bank transfer.
Contact Information
Phone number: 098-867-0007
Hours: Weekdays <10:00 AM - 5:00 PM>

We do not offer gift wrapping.
However, we do offer a wide variety of gift items packaged in gift boxes, etc., so please check the product page for details.

The "Nosho" we provide in our store is a simple "Tanzaku Noshi". Please note that we cannot fulfill requests for name printing.
Additionally, all "Nosho" we provide are "red and white Nosho".
Please note that we do not have "Nosho for funerals".

Please be assured that if the name of the orderer and the recipient are different, no invoice or similar document will be included.

We endeavor to ship all orders (once payment has been completed) within 2 business days, excluding Saturdays, Sundays, and public holidays.
As shipments originate from Okinawa Prefecture, delivery times may vary depending on the delivery region, but most areas can expect delivery within 5 days.
You can select your preferred delivery date and time in the shopping cart, so please add the items to your cart to check.

Please note that some payment methods require advance payment confirmation, so if you are in a hurry, please choose "credit card payment." (Credit card payment requires online settlement after placing your order.)

We use OAS Air for deliveries to remote islands within Okinawa Prefecture and Yu-Pack for deliveries outside Okinawa Prefecture. To ensure your vintage wine arrives in perfect condition, we use "chilled delivery" during summer. Please take advantage of this service.

To use a coupon,
please enter the "coupon code" on the payment method settings screen during checkout.

Terms and conditions vary by coupon. Each coupon lists its "Terms of Use" and "Expiration Date."
Please check them.

You can check it on the payment method settings screen of the product checkout screen.

If you are registering as a member, or if you are not receiving membership registration completion or order completion emails, please check the following and try again.
1. Check if your email address is entered correctly.
In many cases, the email address you entered is incorrect.
If you enter an incorrect email address, we will not be able to deliver emails from wine&.
Please check it once and inquire again.

2. Check if the email has arrived in a folder other than the inbox, such as the spam folder.
Customers using free email (Gmail, Yahoo! Mail, etc.) should check their spam folder.
By changing your settings to allow emails to be received, they will arrive in your inbox.

3. Check your spam filter settings (specific email address/domain)
Customers who have set up a filter in their reception settings should set their email to receive emails from "vi@jumbotours.co.jp".
Please check the setup method from the link below.

4. Check if your mailbox on the server is full.
There is a limit to the capacity of your mailbox on the server, and if it reaches the limit, you may not be able to receive new emails.
If you are experiencing this, please consider deleting unnecessary emails from the server.


If you still cannot receive emails after trying the above, please contact us via this inquiry form to inform us that you are not receiving emails.

To register, simply enter your email address and click "Subscribe"!
Please make sure to allow emails from vi@jumbotours.co.jp.

If you wish to unsubscribe from the newsletter, please enter the email address used for registration in the form below and click the "Send" button.

Business Hours: Weekdays ＜10:00 - 17:00＞
Closed: Saturdays, Sundays, and public holidays

Wine is a delicate alcoholic beverage susceptible to temperature changes, so temperature control is crucial.
The ideal conditions are a constant temperature of 10-18℃ (with minimal temperature fluctuation) and a humidity of 65-80%.

● Store in a wine cellar.
● If you don't have a wine cellar, during the summer, wrap the wine in newspaper and lay it down in the "vegetable drawer" of your refrigerator. (This is fine for about two weeks.)
● During other seasons, lay it down in a cool, dark place (e.g., entryway storage, closet, under the stairs).

Note 1) Regardless of the season, store wine at a stable temperature.
Note 2) If wine is left in a hot place, it will deteriorate, and the liquid (wine) inside the bottle may expand due to temperature differences, causing leakage from the cork.
Note 3) Wine breathes through its cork. Be careful, as strong odors such as mothballs or other insect repellents can transfer to the wine.
Note 4) For lightly sparkling wines with a regular cork (not secured with wire), placing them in temperatures above 30℃ can cause the cork to pop out in addition to the wine deteriorating. Always store them in a wine cellar or refrigerator.

If you do not have a suitable place for storage, we recommend drinking the wine as soon as possible after it arrives.