Privacy policy
Privacy Policy
Jumbo Tours Co., Ltd. recognizes the importance of protecting personal information and complies with the Act on the Protection of Personal Information and this Privacy Policy. We are committed to safeguarding our customers’ privacy.
Definition of Personal Information
“Personal information” refers to information related to an individual customer that can identify that individual, such as name, address, and phone number. It also includes information that can identify an individual when combined with other data.
About Personal Information Protection
Jumbo Tours Co., Ltd. has been granted the PrivacyMark certification as a business that properly handles personal information.
Personal Information Protection Policy
Jumbo Tours Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of protecting personal information entrusted to us through our travel-related services. We are committed to handling such information appropriately and in compliance with applicable laws.
We hereby declare that we will implement the following measures:
- The Company will obtain personal information by lawful and fair means and will not use it beyond the specified purposes. Necessary measures will be taken to prevent unauthorized use. Personal information will not be provided to third parties without consent, except where permitted by law.
- The Company will comply with all applicable laws, regulations, and guidelines related to personal information protection in Japan.
- The Company will establish internal rules and a management system to prevent risks such as leakage, loss, or damage of personal information, and will implement appropriate security measures. These measures will be regularly reviewed and improved.
- The Company will establish, implement, maintain, and continuously improve a Personal Information Protection Management System.
- The Company will provide training to employees and assign responsible personnel in each department to ensure proper handling of personal information.
- The Company will respond promptly and appropriately to any complaints or inquiries regarding personal information at the contact point below:
Contact Office
General Affairs Department – Personal Information Inquiry Desk
(Weekdays 10:00 AM – 5:00 PM, excluding weekends and holidays)
Address
Kumoji BK Building, 2-15-10 Kumoji, Naha City, Okinawa 900-0015, Japan
Established: April 1, 2012
Revised: March 14, 2014
Jumbo Tours Co., Ltd.
President: Katsumi Tanimura
Handling of Personal Information
1. Company Name
Jumbo Tours Co., Ltd.
2. Personal Information Manager
Senior Managing Director (Contact details are listed in Section 7)
3. Purpose of Use
Personal information will be used only within the scope of the following purposes:
- Communication regarding purchased products
- Shipping and service arrangements
- Providing information via email newsletters or direct mail
- Identity verification and responding to inquiries
- Market analysis for product development
- Providing information about events and services
- Conducting surveys and requests related to business operations
- Responding to document requests and other inquiries
- Other purposes agreed to in advance
4. Outsourcing of Personal Information
The Company may outsource part of its operations to provide better services. In such cases, personal information may be entrusted to subcontractors. We ensure that such parties meet appropriate data protection standards and are properly supervised.
5. Disclosure, Correction, and Deletion Requests
Customers may request notification, disclosure, correction, addition, deletion, suspension of use, or deletion of their personal information in accordance with applicable laws.
Requests must be submitted to the contact listed in Section 7, along with identification documents.
A handling fee of ¥800 (in stamps) may be required for disclosure requests.
Requests may not be fulfilled in certain cases, such as:
- Identity cannot be verified
- Risk of harm to the individual or third party
- Significant interference with business operations
- Violation of laws
- Data no longer exists
6. Complaints and Inquiries
For complaints or consultations regarding personal information, please contact the inquiry desk listed below.
7. Contact Information
General Affairs Department – Personal Information Inquiry Desk
(Weekdays 10:00 AM – 5:00 PM, excluding weekends and holidays)
Address
Kumoji BK Building, 2-15-10 Kumoji
Naha City, Okinawa 900-0015, Japan
8. Voluntary Provision of Personal Information
Providing personal information is voluntary. However, failure to provide required information may result in inability to provide services.
9. Use of Cookies
Our website uses cookies to improve user experience.
We may also use advertising services such as Google and Yahoo to display ads based on past visits. Cookies are used to collect browsing history.
To disable cookies, please visit:
10. Authorized Personal Information Protection Organization
The Company is a member of the following authorized organization:
Japan Information Processing Development Corporation (JIPDEC)
Complaint Contact:
Personal Information Protection Complaint Office
Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
Tel: 03-5860-7565 / 0120-700-779
This contact is not for inquiries regarding our products or services.