Terms of service

Terms of Service

These Terms of Service (hereinafter referred to as the “Terms”) set forth the conditions for using the online shop (hereinafter referred to as the “Service”) provided on this website by Jumbo Tours Co., Ltd. (hereinafter referred to as the “Company”). All registered users (hereinafter referred to as “Users”) shall use the Service in accordance with these Terms.

Article 1 (Application)

These Terms shall apply to all relationships between the User and the Company regarding the use of the Service.

The Company may establish additional rules or guidelines (hereinafter referred to as “Individual Provisions”). These shall form part of these Terms.

In the event of any inconsistency, the Individual Provisions shall prevail unless otherwise specified.

Article 2 (User Registration)

Registration is completed when the applicant agrees to these Terms, applies according to the Company’s method, and receives approval from the Company.

The Company may refuse registration without obligation to disclose the reason if:

  • False information is provided
  • The applicant has violated these Terms before
  • The Company deems the registration inappropriate

Article 3 (User ID and Password Management)

Users are responsible for managing their ID and password.

Users may not transfer, lend, or share their credentials with third parties.

The Company assumes any login using correct credentials is performed by the registered User.

The Company shall not be liable for damages caused by unauthorized use, except in cases of intentional misconduct or gross negligence.

Article 4 (Sales Contract)

A sales contract is formed when the User places an order and the Company confirms acceptance.

Ownership of the product transfers to the User when the product is handed over to the shipping carrier.

The Company may cancel the contract without prior notice if:

  • The User violates these Terms
  • Delivery cannot be completed due to unknown address or absence
  • Trust between the Company and User is deemed compromised

Payment, shipping, cancellation, and returns shall follow separately defined policies.

Article 5 (Intellectual Property Rights)

All content provided through the Service (including product images) is owned by the Company or rightful owners.

Users may not reproduce, copy, modify, or reuse such content without permission.

Article 6 (Prohibited Activities)

Users shall not:

  • Violate laws or public order
  • Engage in criminal activities
  • Infringe intellectual property rights
  • Disrupt or damage servers or networks
  • Use obtained information commercially without permission
  • Interfere with service operations
  • Attempt unauthorized access
  • Collect personal data of other users
  • Impersonate others
  • Provide benefits to anti-social forces
  • Engage in any activity deemed inappropriate by the Company

Article 7 (Suspension of Service)

The Company may suspend or interrupt the Service without prior notice if:

  • Maintenance or system updates are required
  • Force majeure events occur (e.g., natural disasters)
  • System or communication failures occur
  • The Company deems continuation difficult

The Company shall not be liable for any damages caused.

Article 8 (Restriction or Cancellation)

The Company may restrict use or terminate registration without notice if:

  • Terms are violated
  • False information is discovered
  • Payment failure occurs
  • No response to communication
  • No usage for a long period
  • The Company deems usage inappropriate

The Company shall not be liable for damages arising from such actions.

Article 9 (Withdrawal)

Users may withdraw from the Service through prescribed procedures.

Article 10 (Disclaimer)

The Company does not guarantee that the Service is free from defects, errors, or interruptions.

The Company shall not be liable for any damages incurred by Users, except where required by applicable consumer protection laws.

The Company is not responsible for disputes between Users or third parties.

Article 11 (Changes to Service)

The Company may change or discontinue the Service without notice and shall not be liable for resulting damages.

Article 12 (Changes to Terms)

The Company may revise these Terms at any time without notice.

Continued use of the Service constitutes acceptance of the revised Terms.

Article 13 (Personal Information)

Personal information shall be handled in accordance with the Company’s Privacy Policy.

Article 14 (Notifications)

Communication between Users and the Company shall be conducted by methods designated by the Company.

Notices sent to registered contact information shall be deemed received at the time of transmission.

Article 15 (Assignment of Rights)

Users may not transfer rights or obligations under these Terms without prior written consent from the Company.

Article 16 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of Japan.

Any disputes shall be subject to the exclusive jurisdiction of the court with authority over the Company’s head office location.